How can we help?

Compare dimensions, material, finish and installation requirements on each product page. Keep the exact product links or SKUs with your shortlist so your store can help with the same items.

Use the coverage shown for the selected product and its actual selling unit. Where available, the project calculator rounds up to whole purchase units. Confirm the allowance for cuts, layout and spare material with your installer.

Measure the opening and the route into the room, including doors, stairs and turns. Compare width, height and depth with the exact model, then allow for the clearances and connections required by its installation instructions. For appliances, check door swing and access to water, power or gas as applicable. For fixtures, check mounting points, plumbing positions and surrounding cabinets. Keep photos and measurements with the product link when asking the store or your installer to review the choice.

Start with the model number and specifications on the individual product page. Read the manufacturer instructions for the exact model and installation method before purchasing supplies or scheduling work. Check the required substrate, fasteners, adhesives, electrical or plumbing connections, clearances and any listed limitations. If the listing does not identify a detail you need, ask the store about that exact SKU and have the installer verify compatibility with your project. A category description cannot replace model-specific instructions.

The financing page links to Acima and American First Finance applications for each AHL store. Choose the location where you plan to purchase and review the provider’s complete terms.

A square-foot offer helps compare materials. The purchase price applies to the displayed selling unit, which may be a box, piece or another unit. Check coverage and quantity together before ordering.

Open the application and terms for the provider offered at the store where you plan to purchase. Compare the full payment schedule, total amount payable, fees, early-payment terms and what happens if a payment is late. The product price and a monthly payment answer different questions, so calculate the project total before choosing an option. Ask the provider to explain any term you do not understand; AHL’s financing page is a starting point for finding the current provider information.

Contact the store where you purchased with your order reference. If your purchase is linked to your AHL account, you can also sign in to check the available order details.

Have your order reference, purchase location, product name or SKU, and the question you need help with. Keep payment details private when sharing a product or order question.

First confirm that you are signed in to the account associated with the purchase. Keep your receipt or order reference, purchase date and store location available when contacting the team. The store can use those details to help identify the transaction and explain where to find its current status. Do not create a second purchase because an account page looks incomplete, and avoid posting card numbers or other private payment information in a product question.

All purchases are completed in store, and AHL offers warehouse pickup only. We do not currently offer shipping or delivery. Ask your store for a referral to an independent local delivery provider; you arrange pricing, scheduling and service directly with that provider.

After purchasing in store, you will receive a pickup QR code. Go to the warehouse pickup area at the location handling your order and show it to our staff. The team will scan your code, retrieve your order and load it into your vehicle. Confirm collection arrangements and bring a vehicle with enough room for your purchase.

Ask the store for the packaged dimensions, weight, number of packages and pickup arrangements for your exact order. Measure the vehicle opening and usable cargo space rather than relying only on its exterior size. Plan how the load will be supported and secured, and arrange enough people and appropriate equipment for safe handling. Large appliances, cabinets, tile and flooring cartons can require different loading plans. Confirm the item is ready before making the trip.

Choose your store in the header, then review availability for the selected product variant. Confirm the exact quantity and pickup arrangements with that store before traveling.

Ask your store about the package dimensions, weight, collection arrangements and suitable transport for your products. Confirm that your order is ready before making the trip.

Select your preferred store and the exact product variant, then note the quantity and selling unit shown on the listing. Calculate the whole number of boxes or pieces your project requires, including an allowance for cuts or spare material where appropriate. Contact that store with the SKU and required quantity before planning installation or pickup. For matching finishes, ask the store to confirm that the quantity you need is available together; a single available item does not establish project-level stock.

Use AHL’s current returns policy for the applicable requirements. Have your receipt or order reference and product details ready when contacting the purchase location.

Contact the store handling your purchase with the order reference and requested change. Ask the team to confirm what is possible for the current order status before making new arrangements.

Keep the receipt or order reference, product SKU or model number, and any information supplied with the item. Before installation, review the item and its included parts against the listing and manufacturer instructions. If something looks different from what you expected, document the specific concern and contact the purchase location promptly. The current returns policy explains the applicable conditions and process; the Help Center does not replace those policy terms.

Prepare product links or SKUs, measurements, quantities, the intended store and your project schedule. Ask the team to confirm availability for the exact products and quantities.

Review flooring, transitions, trim and installation supplies together. Confirm compatibility using the product instructions and your installer’s requirements.

List each space, its measurements and the exact finish or model selected. Convert the area into whole purchase units using the product coverage, then review waste, cuts and future spare material with the installer. Add the components required by the chosen installation system, such as preparation products, transitions, trim or approved adhesives. Check manufacturer compatibility before substituting any component. Bring the SKUs, quantities and target schedule to the store so availability can be checked for the full list.

Gather room dimensions and photos, then choose the main floor, fixture or finish. Compare colors and materials in the light where they will be used.

The resources page covers measuring, checking coverage and preparing a product shortlist. Bring unresolved product and planning questions to your AHL store.

View a sample or product photo alongside the cabinets, walls and other materials it will meet. Check it in daylight and in the lighting used at night; undertones and texture can look different in each setting. For patterned tile or flooring, look at several pieces together to understand variation and repetition. Record the exact product name or SKU when comparing options, because similar colors can have different dimensions, constructions and installation requirements.

Keep a link or SKU for each exact item, the preferred store, measurements of the room or opening, required quantity and any important constraints. Note whether matching trim, transitions, fixtures or installation supplies are needed. Compare the selling unit and coverage along with price, and flag any specification that is missing or unclear. A short list with those details helps the store and installer answer concrete questions and prevents a visually similar product from being mistaken for the one you measured.